Banjos, banjo lessons, banjo accessories, banjo tablature, and banjo instructional items!

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Page Updated 02/28/2020

PURCHASE AND POSTAGE AND HANDLING REQUIREMENTS:

CREDIT CARD MINIMUM ORDER: There is a $10.00 minimum credit card purchase requirement. If order is less than $10.00 worth of merchandise, please order by mail with a check or money order, or authorize us to charge your credit card $10.00. There is a $2.00 minimum P&H fee per order.

HATFIELD MUSIC DOES NOT ACCEPT PAYPAL! PayPal is not a bank and is not regulated by USA banking laws nor insured by the FDIC.

MAILING ADDRESS: HATFIELD MUSIC, 313 LUPINE DRIVE, KNOXVILLE, TN 37924

PERSONAL CHECKS: We accept personal checks. However, for large purchases Hatfield Music reserves the right to allow time for the check to clear before shipping merchandise. To avoid delay in shipment, it is recommended that any purchases over $100, not paid by credit card, be paid by cashier's check, international money order, or USPS money order.

TABLATURES: Tablatures are $1.00 - $4.00 each. If you want less than $10.00 worth of tablatures either authorize the $10.00 fee plus $2.00 P&H fee charged to your card OR send a check in the mail with a list of tablature selections and a self-addressed, stamped envelope. Tablatures are available via email.

INTERNATIONAL ORDERS: Additional international shipping fees are calculated after the merchandise order is received. The international shipping fees PLUS the USA domestic rate, which is automatically calculated by the shopping cart, will be charged to your credit card. The shopping cart cannot calculate international rates, so the shipping total for an international (non-USA) order will not be shown on confirmation email receipt.

International orders take more time to process. They must be packaged more securely and additional paperwork regarding labels and custom forms are required. Shipping fees must be calculated on on the United States Postal Service (USPS) website on a per-order basis by weight and destination.

International packages have a higher risk of damage and/or loss during shipment. If lost during shipment international packages are rarely located and returned, therefore, overall losses are much higher.

Hatfield Music will ship the lowest air mail rate available, usually First Class International.  NOTIFICATION OF ADDITIONAL INTERNATIONAL SHIPPING FEES WILL NOT BE PROVIDED TO CUSTOMER. Any orders over four pounds are required by the USPS to be shipped Priority Mail, which can be as much as three times the First Class International rate.

International (non-USA) customers may request a quote for total shipping fees (US plus International) prior to ordering by sending an email with merchandise selections to jack@hatfieldmusic.com

RETURN POLICY:

CALL OR EMAIL FOR RETURN AUTHORIZATION. Hatfield Music is NOT responsible for items returned without authorization.

Hatfield Music will replace or refund any items that were incorrectly delivered due to Hatfield Music error, including shipping charges.

DEFECTIVE ITEMS: Sometimes it is quicker and/or cheaper to return defective items directly to the manufacturer under the manufacturer's warranty, please CALL or EMAIL before returning items!

If the CUSTOMER has made an error which results in an incorrect shipment, a 15% restocking fee may be deducted from the credit and the customer pays shipping both ways.

If returned merchandise is damaged because of insufficient protection by the customer, Hatfield Music will not issue credit for the return.

When ordering, be sure to supply ALL REQUESTED information including ship-to address, work, home and cell phone numbers, email addresses and credit card information including expiration date.

SHIPPING POLICY:

All orders are shipped within 48 hours, excluding weekends and holidays. Allow two weeks for US (non-international) delivery, and at least ten days for International First Class delivery.

IN-HOUSE RUSH/PRIORITY SHIPPING: Shipped same day if order is placed before 2:00 P.M.Eastern Standard Time, Monday - Friday. For costs see "shipping options" on shopping cart page.

MAIL ORDERS: HATFIELD MUSIC, 313 LUPINE DRIVE, KNOXVILLE, TN, USA

PHONE/CREDIT CARD ORDERS: 865-524-5220

EMAIL/CREDIT CARD ORDERS:jack@hatfieldmusic.com

 

 

Hatfield Music

313 Lupine Drive
Knoxville, TN 37924

Phone 865-524-5220